Privacy policy

PRIVACY POLICY
As soon as you visit our website jym.hr or contact us, we receive information about you. In
this privacy statement we explain what we do with that information. We always handle your
information with care and store it securely. If you have any questions or want to know what
information we have on you, please contact us. We may amend this privacy statement if
necessary. We recommend that you regularly review this privacy statement so that you are
aware of these changes. This privacy statement was last modified on 12 February 2024.

Contents

1. When do you apply this privacy statement?
2. Who uses your data?
3. Whose data do we use?
4. How do we get your data?
5. What data of you do we use?
6. What do we use your data for?
7. How long do we store your data?
8. Who do we share your data with?
9. Where do we store your data?
10. How safe is your data with us?
11. What are your rights?
12. Which rules apply to this privacy statement?
13. Which cookies do we use?
14. What do we do with data of minors?
15. Do you have a question about this privacy policy?
16. When do you apply this privacy statement?
    This privacy statement applies to all personal data that we process and to all domains
    related to us. This concerns the personal data of everyone who has ever had contact with us
    or visited our website, such as visitors, customers, and business contacts. Personal data is
    all data that can be traced back to you as an individual, such as your name, telephone
    number, IP address, customer number, or surfing behavior. If you want to know more about
    personal data, please visit the website of the Dutch Data Protection Authority.
17. Who uses your data?
    ENSAMBLE j.d.o.o. is responsible for the website jym.hr and therefore the responsible
    organization for the use of your personal data as described in this privacy statement. The full
    details are:
    ENSAMBLE j.d.o.o.
    Mirogojska cesta 47
    10000 Zagreb
    44487844221
18. Whose data do we use?
    We process the personal data of everyone who has had contact with us or visited our
    website. These include visitors, private customers, business customers, and contact persons
    of our partners.
19. How do we get your data?
    We receive the data directly from you as soon as you:

• create an account

1. What data of you do we use?
   We use the following data:

• name
• gender
• address or business address
• email address
• telephone number
• payment details
• age
• education (level)
• financial data

1. What do we use your data for?
   We only use your personal data for the purpose for which we are allowed to use it:

• we have received your permission to use your personal data
• we use your data because we want to give you the best service as a customer and we can
  do without it information
• we use your data because we keep a central administration, for example, carry out
  marketing activities, want to prevent and combat fraud, and use the data for risk
  management
• we use your data to comply with the law, such as keeping data for the tax authorities

1. How long do we keep your data?
   We keep your personal data for as long as we are required to do so by law and for as long
   as necessary for the purpose for which we use your data. For example, as long as you are a
   customer with us, we store your data according to the statutory retention period of seven
   years. After that, we only keep your data for statistical purposes and to handle any
   complaints or legal matters. If you want to know more about how long we store specific data
   about you, please contact us.
2. Who do we share your data with?
   We may give your personal data to others. We only do this if:

• we have received your permission to use your personal data
• you are a customer of ours
• that is necessary to keep our central administration up to date, to carry out marketing
  activities, to prevent and combat fraud, and to perform risk management
• we have to comply with the law

1. Where do we store your data?
   We process your data within the European Economic Area. This means that we also store
   your data within the EEA. In some cases, your personal data will be processed outside the
   EEA. Unfortunately, the rules in those countries do not always offer the same protection of
   personal data as in the Netherlands. That is why we have ensured that your personal data in
   that case is just as well protected as it is here. We have done this by making agreements
   with those who handle your data outside the EEA. This way your data remains safe. If you
   have any questions about this, please feel free to contact us.
2. How safe is your data with us?
   We have done a lot to protect your data as well as possible, both organizationally and
   technically. We have secured our systems and various means of communication to ensure
   that your data does not end up in the hands of others. Your data is therefore safe with us.
   We also ensure that your data is only used by people who have received permission from
   us. If you have any questions about the specific method of securing, please contact us.
   When we share your data with others, they are also obliged to treat it with the same care as
   we do. If you notice that this is not the case, please let us know.
3. What are your rights?
   Because we use your personal data, you have various rights. We have listed these rights for
   you below.
   Right to information
   We must explain to you in an understandable and clear manner what we do with your data
   and what control you have over it. That is why we explain in detail in this privacy statement
   what data we collect from you and how we handle your data.
   Right to access
   You may always ask us to view the data we hold about you.
   Right to correction
   You may ask us to have your data corrected if it is incorrect or incomplete.
   Right to object
   You may object to the processing of your data if you do not agree with the way we handle
   your personal data. This right applies to the data we use for direct marketing. You can
   indicate to us that you no longer wish to receive emails from us. This also applies to
   personalized recommendations on our website.
   Right to data portability
   If you are a customer of ours or if you have given permission for the use of your data, you
   may ask us to send you the digital data we have about you. This way you can transfer that
   data to another organization if you wish.
   Right to restriction
   You may ask to limit the use of your data. This means that in certain cases we may only
   store your data but not use it.
   Right to be forgotten
   You may ask us to delete all data we have about you. We will then delete all data that can be
   traced back to you. In some cases, we cannot or may not yet delete your data. For example,
   we have to keep some data for 7 years for the tax authorities.
   Right to submit a complaint
   You may submit a complaint about the way in which we handle your data. If you have a
   complaint, we will be happy to resolve it for you. To do so, please contact us. You may also
   submit your complaint to
   the Dutch Data Protection Authority. Of course, we hope that it does not come to that, but if
   it’s necessary you can also go to court. In that case, the court in the place of business of
   ENSAMBLE j.d.o.o. is the one that will handle your complaint.
   How do I submit a request or complaint?
   You can submit your request or complaint to us by sending an email to
   contact@ensamble.hr. We process every request or complaint within 30 days. If you submit
   multiple applications or complaints or if you submit a complex request or complaint, this may
   take more time. In that case, we will contact you within 60 days at the latest. We may ask
   you to identify yourself. In that case, we will ask you to submit certain information to ensure
   that you are the correct person whose personal data is.
4. Which rules apply to this privacy statement?
   Our privacy statement must meet several conditions. These conditions can be found in
   particular in the Dutch General Data Protection Regulation. In addition, the general rules that
   apply under Dutch law apply to our privacy statement.
5. Which cookies do we use?
   You can indicate yourself what data we may use from you. If you have given us permission
   to personalize your profile based on your surfing and search behavior, we can set up our
   website specifically for you so that its use becomes easier and more personal. We do this
   using cookies. A cookie is a small text file that is placed on your hardware when you visit our
   website.
   We use the following types of cookies on our website:

• functional cookies: like session and login cookies to collect session and login information
  More specifically, we use the following cookies on our website:
• Klaviyo

1. What do we do with data of minors?
   We do not target minors with our website or as an organization. This means that if you are
   under the age of 18, you need permission from a parent or guardian to use our website. If
   you are a minor when you visit our website or webshop, we assume that you have received
   this permission before your visit.
2. Do you have a question about this privacy policy?
   If you have a question about our privacy policy, please feel free to contact us at
   contact@ensamble.hr. We are happy to help.